Plant IT Support Analyst

Waxahachie, TX, US, 75168

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.


Make your dream career a reality. It’s possible!


Onsite from 1 of 2 DFW area locations


The Plant IT Support Analyst plays a critical role in ensuring the seamless integration of information technology within our manufacturing facilities. This individual will serve as a key liaison between Corporate IT and the plant locations under their purview, accountable for guiding and coordinating IT efforts to align with JH IT standards and priorities. The Plant IT Support Analyst will provide onsite IT support and contribute to the overall performance of our plant IT applications and infrastructure.


What You’ll Do: 

Onsite IT Support:

• Work closely with the IT help desk, server team, and network team to ensure efficient problem resolution.

• Provide expertise and guidance to plant staff on IT-related inquiries and "How to" questions.

• Offer troubleshooting support for internal customers using PCs, Microsoft Windows, and Microsoft Office.

• Coordinate handling all plant questions and day-to-day problems related to information technology.

• Install, configure, and maintain Windows desktop and laptop computers in a manufacturing environment

• Monitor plant service desk tickets and take necessary actions to respond to or resolve issues promptly.


Liaison and Coordination:

• Act as a bridge between Corporate IT and manufacturing facilities, ensuring alignment with IT standards and priorities.

• Serve as the primary point of contact for IT-related matters at the plant locations.

• Communicate regularly with customers, vendors, plant staff, and corporate IT staff to address plant IT needs and challenges.

• Collaborate with process controls to support and troubleshoot technical issues.


Maintain and Monitor Plant IT Services:

• Plan, coordinate, and install end-user and network devices to maintain operational efficiency.

• Collaborate with corporate staff on network hardware upgrades and maintenance.

• Maintain statistics and provide summary reports to management.

• Assist with the administration of computer inventory and refreshes.


Collaboration and Coverage:

• Provide backup coverage for other regions when necessary.

• Participate in the on-call support rotation.

• Travel as needed to plants in your area to meet the demands of the role.


What You’ll Bring:  

•Bachelor's Degree preferred or equivalent work experience and certifications.

• 2+ years of experience in IT support or a similar capacity.

• Proficiency in supporting Windows, Desktop, and Networking.

• Good written and verbal communication skills.

• Proven ability to build relationships and work collaboratively with strong customer service skills.

• Self-directed and able to work independently.

• Strong problem-solving skills and the ability to discern when issues need escalation.

• Willingness to travel regionally; Travel is approximately 30% - 50% 



What You’ll Receive:

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

  • Comprehensive low-cost co-pay Health Insurance;medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
  • 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
  • Paid holidays, paid vacation including Jury Duty and bereavement leave
  • Wellness Program
  • Employee Assistance Program
  • Parental Leave
  • Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie


Apply now and come “home” to Hardie!




James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Help Desk, Information Technology, Plant Operator, Service Desk, Plant, Technology, Manufacturing, Customer Service