Plant IT Help Desk / Analyst

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

 Make your dream career a reality. It’s possible!

Accepting Applicants located near Pulaski, VA; Plant City, FL; Summerville, SC or Westfield, MA

As the IT Support Analyst…

You play a critical role in ensuring the seamless integration of information technology within our manufacturing facilities. This individual will serve as a key liaison between Corporate IT and the plant locations under their purview, accountable for guiding and coordinating IT efforts to align with JH IT standards and priorities. The Plant IT Support Analyst will provide onsite IT support and contribute to the overall performance of our plant IT applications and infrastructure.  You will travel 45% - 75% between 4 plants, and need to live near one of them, preferably PULASKI, VA, as 2 weeks per month will be on-site there.  The plant locations are: 1) Plant City, FL   2)  Prattville, AL  3) Pulaski, VA  4) Summerville, SC

What You’ll Do:

Onsite IT Support:

• Work closely with the IT help desk, server team, and network team to ensure efficient problem resolution.

• Provide expertise and guidance to plant staff on IT-related inquiries and "How to" questions.

• Offer troubleshooting support for internal customers using PCs, Microsoft Windows, and Microsoft Office.

• Coordinate handling all plant questions and day-to-day problems related to information technology.

• Install, configure, and maintain Windows desktop and laptop computers in a manufacturing environment

• Monitor plant service desk tickets and take necessary actions to respond to or resolve issues promptly.

Liaison and Coordination:

• Act as a bridge between Corporate IT and manufacturing facilities, ensuring alignment with IT standards and priorities.

• Serve as the primary point of contact for IT-related matters at the plant locations.

• Communicate regularly with customers, vendors, plant staff, and corporate IT staff to address plant IT needs and challenges.

• Collaborate with process controls to support and troubleshoot technical issues.

 Maintain and Monitor Plant IT Services:

• Plan, coordinate, and install end-user and network devices to maintain operational efficiency.

• Collaborate with corporate staff on network hardware upgrades and maintenance.

• Maintain statistics and provide summary reports to management.

• Assist with the administration of computer inventory and refreshes.

Collaboration and Coverage:

• Provide backup coverage for other regions when necessary.

• Participate in the on-call support rotation.

• Travel as needed to plants in your area to meet the demands of the role. Travel is approximately 45% - 75%

What You’ll Bring: 

• Bachelor's Degree preferred or significant work experience and certifications.

• More than two years of experience in IT support or a similar capacity.

• Ability to adapt and learn new technologies to meet the requirements of the position.

• Proficiency in supporting Windows, Desktop, and Networking.

• Good written and verbal communication skills.

• Proven ability to build relationships and work collaboratively with strong customer service skills.

• Self-directed and able to work independently.

• Strong problem-solving skills and the ability to discern when issues need escalation.

• Willingness to travel within the designated geography

What You’ll Receive:

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
• Paid holidays, paid vacation including Jury Duty and bereavement leave
• Wellness Program
• Employee Assistance Program
• Parental Leave
• Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie

• And more

Apply now and come “home” to Hardie!

*Not accepting 3rd party agency submissions

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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.