Quality Manager

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

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As a member of the plant management team, the Quality Manager is responsible for ensuring the proper management of the quality control technicians as well as the management and development of the quality technicians.  The Quality Manager supervises the quality control technicians and is responsible for their career development through continuous learning of requisite technical skills.  The incumbent works in collaboration with the plant management team to address and solve quality issues as needed.  The incumbent must also ensure compliance with corporate quality policies and business objectives to ensure the manufacture of products with superior value.  The Quality Manager reports to the Site Manager.

What You’ll Do:

Manages and mentors between 5-8 quality technicians to ensure quality assurance and quality control of the final products and the development of technicians by: 

Ensuring that the quality technicians are complying with daily required testing methods including:

Checking the Certificate of Analysis (COA) and testing critical properties of incoming raw materials including: silica, cement, pulp etc. to that the ensure materials meet the Company’s specifications;

Testing intermediate process streams (testing during the manufacturing process) to ensure that the process is in control and will result in consistent finished products;

Using mechanical testing techniques including: Three-point bending test, tensile strength test and visual inspections of the surface quality of outgoing product to test quality of the products; and

Maintaining and complying with the Company’s quality standards, third-party quality agencies such as Intertech Test Services (ITS) and international standards such as the British Board of Agreement (BBA).

Filing quality records, maintaining Excel or Access databases to capture previously stated testing data, and acting as a custodian of tests, raw materials, and product specification manuals;

Coaching technicians to ensure consistent performance; and

Providing internal and external technical training in statistical process control, quality specifications, quality systems, and customer expectations.

Trouble-shoots daily quality issues as they arise, by analyzing results of data collected from the aforementioned testing methods to solve and prevent future issues by:            

Performing root cause analysis on identified issues using a 5-Why or Apollo root cause analysis approach;

Presenting findings from the analysis to the plant management team;

Eliciting support and resources from the plant management team to find solutions;

Implementing and monitoring all corrective action and communicating status to the plant management team; and

Measuring performance of corrective actions by tracking the appropriate data for a minimum of three months to gauge sustainability.

Supports corporate quality policies and standards to ensure final product meets the Company’s quality specifications and customer expectations by complying with the Company’s core quality systems by:

Providing accurate daily reports to the plant management team and monthly reports to the Corporate Quality Group on conformance and performance of the facility in:

Process control of raw materials in the pulp, silica, and quality control labs (such as surface area, freeness and mechanical testing results);

Waste streams from the sheet machines and finishing lines;

Top 10 Market Driven Elements (MDE) scores through product quality audits; and

New Quality Incident Reports (QIRs) due to process upsets or customer claims.

Coaching and mentoring of employees through technical instruction around the Company’s quality systems through monthly training sessions;

Ensuring overall integrity of the quality system within the business including:

Ensuring full and continuing external audit compliance;

Ensuring an effective product quarantine system that does not allow the release of non-conformant material; and

Providing timely and accurate data to the Claims and Quality groups to ensure accurate claims processing.

Supports the Company’s stated key strategies and business objectives around execution, reducing delivered cash cost, introducing differentiated products and growing market share by:

Collaborating on projects related to overall company success e.g. Marketing or Branding changes, Research & Development initiatives, new product launches such as Linea and, continuous improvements such as Zero to Landfill;

Monitoring and assisting with the design and implementation phases of new process or product technology to ensure required specifications, process parameters and capabilities are fully met;

Assisting with the qualification of new raw materials and raw material suppliers through in-plant testing, as necessary; and providing ongoing technical instruction to all employees on any relevant process changes or modifications.

What You’ll Bring:

Bachelor’s Degree preferred, will consider candidates with years of related experience in Quality Management.

5-8 years of experience in a Quality Engineer or similar role.

5 or more years of management experience in a high volume fast-paced manufacturing environment.

Demonstrated experience in the career development of his/her team.

Demonstrated and applied knowledge of statistical process control.

Demonstrated advanced skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, PhotoShop, Minitab, JMP, Statistical and other proprietary software).

Demonstrated and applied knowledge of troubleshooting quality issues.

Demonstrated and applied knowledge of root cause analysis and a proven ability to develop and implement effective corrective actions for issues as needed.

Ability to understand, comply with, and communicate the Company’s quality policy.

Ability to assist with quality-related training as needed such as how to perform product audits.

Ability to coach personnel on how to thoroughly investigate process upsets and development of effective corrective action recommendations.

Ability to manage the flow of all required reports and documentation.

Ability to thrive in a fast-paced environment and deliver sustainable and superior results.

Knowledge of paper formation process (preferred).

Knowledge of industrial priming or painting processes (preferred)

What You’ll Receive

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!

401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary

Paid holidays, paid vacation including Jury Duty and bereavement leave

Wellness Program

Employee Assistance Program

Parental Leave

Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie

And more

Apply now and come “home” to Hardie!

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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.