Technical Sales Manager - Upstate New York

Summary

Role Summary: 
The Technical Sales Manager reports to the District Sales Manager in their respective region with 
an additional reporting relationship to the Regional Technical Sales Leader. The Technical Sales 
Manager will be responsible for enabling sales growth and customer engagement through 
consultative account management and business development of local installers, working with
construction directors and general managers. This role’s account management focuses on 
targeting influential installation companies in partnership with the Regional Account Manager 
through joint action planning and funnel execution. The role’s key objectives are being accountable 
for regional technical sales execution, developing and managing installers, and partnering with 
RAMs to operationalize technical sales strategy and remove barriers to product adoption.

Location:  Upstate New York - Buffalo, Syracuse, Albany, Niagara Falls and southwestern Vermont

What You’ll Do:

Key Responsibilities:

Technical Sales Execution

Executes the regional technical sales strategy by focusing installer coaching efforts 
on priority markets, contractors, and projects

Target installation companies within the region to identify growth opportunities and 
partner appropriately with internal stakeholders to gain their business.

Ensures technical resources are applied where they will have the greatest impact

Act as the subject matter expert in all technical installation practices of our product 
offerings and installation practices including customer programs and benefits.

Create and maintain accurate product specifications, builder specifications, and 
installer specifications for all job sites.

Regularly audit installation practices and identify installation mistakes, creating 
corrective action plans when needed in the market.

Installer Relationship Management

Works with installer businesses to identify, qualify, and develop installers capable 
of supporting product growth

Expands installer coverage within the territory to meet contractor demand and sales
priorities

Responsible for cultivating and maintaining installer relationships, including crew 
identification, crew performance assessment, and installer training.

Generate sales through installer market development and account management.

Perform installer market development through lead identification, networking and 
value propositioning.

Conducts Quarterly Business Reviews with key installation accounts
Understand and speak to residential building economics, specifically installation 
spend

Contractor/Installer Connection

Engage and drive consistent communication with Exteriors Sales Reps in joint 
action planning and funnel execution.

Partners with sales reps to connect contractors with qualified installers and 
support successful project execution

Helps remove installation-related barriers which slow/prevent product adoption

Maintain and defend Builder Account Management Plans with key influential 
identified installation companies in targeted geographies.

Execute effective product installation training, aiding installation crews to install JH 
products as safety and efficiently as possible

What You’ll Bring:

Requirements:

• Bachelor's degree or equivalent experience required. 

• Preferred Certifications: Certified Professional Constructor (CPC), Certified Associate, 
Constructor (CAC), Certified Construction Manager (CCM), OSHA Safety Training, TDEC -
EPSC Level 1 Certification.

• 3+ years of sales experience in a high-touch sales environment with a high level of 
organization, discipline, and self-structure. 5+ years preferred. 

• 3-5 years of building science/construction experience and building envelope design,
preferably in a management or entrepreneurial capacity. 5+ years preferred. 

• 1+ years of experience working with a Customer Relationship Management system 
(Salesforce, HubSpot, Zoho, etc.) 

• Ability to travel 30 - 40 % of the time, a valid driver’s license required.

What You’ll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $90,000 to $100,000. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits and you will be eligible to participate in a bonus plan.

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

• Compensation: competitive salary and bonus eligibility
• Insurance: day-one health coverage medical, dental, vision, life insurance
• Paid Time Off: vacation and company holidays
• Retirement: 401(k) with 6% match
• Investments: Employee Stock Purchase plan (ESP)
• Work-Life Balance: parental leave, wellness programs
• Purpose. Impact. Community: Sustainability Initiatives | James Hardie 

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