Credit Specialist

Mission Viejo, CA, US, 92691

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.


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What You’ll Do: 


As the Credit Specialist you will be responsible for ensuring that all shipping and invoicing errors are resolved by issuing credits or invoices as needed, for providing support to the sales team by processing promotional credits to customer accounts and obtaining proof of delivery documentation from freight carriers.  You’ll have the ability to work as a team to achieve expected results while providing excellent customer service. 


  • Work closely with plant cost accountants and controllers to notify them of all inventory movements caused by invoiced or credits processed and resolve shipping and/or invoicing issues
  • Based on a confirmation error from the plant or from proof of delivery from a carrier, and ensure that customers are invoiced or credited correctly for product that was mis-shipped
  • Process credits for product returned to the plants using completed return forms provided by plant managers; ensure all applicable charges are included, i.e., restock, handling, and/or freight charges
  • Work closely with the customer service department to ensure that all forms are completed properly, and that inventory is corrected as soon as possible
  • Process transfers and diversions when product is delivered to a location other than the original invoiced location and obtain proof of delivery and a completed form for all transfers from the transportation coordinator
  • Credit and re-bill customers based on transfer or diversion forms,
  • Prepare credits and/or invoices to correct customer billing documents and error
  • Research and confirm invoicing errors and request proof of delivery of shipments
  • Process freight claims and credits to customers when product is damaged by a carrier and when a valid proof of delivery could not be provided from the carrier
  • Work closely with the transportation team to ensure they receive the proper papers to file a freight claim
  • Identify and trace reasons for customer deductions
  • Work closely with Accounts Receivable Coordinators and customer service team to resolve customer deduction issues
  • Process credits and re-bills as needed to ensure that the issues are resolved and can be removed from deduction tracking in a timely manner
  • Process non-inventory related credit notes and prepares credits for the customer Process promotional credits submitted by the sales team and marketing team
  • Confirm that promotional requests for credit forms have the correct manager approval and are complete
  • Process credits submitted by the warranty department for warranty claims
  • Process customer rebate credits
  • Review policies and procedures quarterly to ensure they are in accordance with company goals and are cost effective
  • Provide recommendations for process improvements and communicate and implement once approved
  • Manage the Credit Liaison Outlook mailbox and distribute appropriately


The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


What You’ll Bring:


  • Associates degree preferred or equivalent experience required
  • Two or more years’ experience working with accounting transactions preferred
  • Experience with inventory control preferred
  • Experience in ERP systems software, SAP preferred 
  • Demonstrated knowledge of basic accounting functions
  • Ability to maintain confidentiality
  • Good interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals
  • Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively
  • Demonstrated ability to apply attention to detail when researching discrepancies
  • Willingness to work as part of a team and contribute to the success of the group
  • Ability to prioritize and organize assignments with excellent file maintenance skills
  • Demonstrated intermediate skills with MS Office


What You’ll Receive:


  • At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees. 
  • Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
  • 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
  • Paid holidays, paid vacation including Jury Duty and bereavement leave
  • Wellness Program
  • Employee Assistance Program 
  • Parental Leave
  • Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie
  • And more 


Apply now and come “home” to Hardie!








James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles

Job Segment: Accounts Receivable, Credit, Claims, SAP, Finance, Insurance, Research, Technology