Claims Administrator - Fontana

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

Make your dream career a reality. It’s possible!

Onsite from our Fontana location

As a member of the Claims & Warranty department, you will work closely with the Claims supervisor, Field claims scheduler and the claims coordinators and ultimately reports to the Claims Supervisor. In this role, you will provide support to the field and Fontana offices. While in this position you will be responsible for preparing new field claims by ensuring all information is in the file and entering claims into the Access Database and transmitting claims to the field office. In addition, you will provide support in Fontana by answering phone calls and responding to e-mails from customers.

What You’ll Do: 

 Provides administrative support to the field group and acts as the bridge of communication between the field group and the California office: (50%)
• Receiving new field claims, overseeing that claims abide by Sarbanes Oxley (SOX), Company and department policy provisions;

• Entering new claims in the claims database and transmitting claims to the field office;
• Ensuring files are maintained, updated and assembled in a sequential order of events and with all supporting documentation.

• Filing claim files in numerical order.

Provides customer service, analytical and administrative support to the California office: (50%)
• Answering phone calls and replying to e-mails from customers with warranty-related questions on products;
• Providing excellent customer service to all complainants and ensuring they are provided with a claims packet to initiate a claim;

• Writing or drafting correspondence sent to claimants as directed
• Preparing supervisor-approved payments and credit requests for claimants and e-mailing requests to appropriate department for processing;
• Ensuring all payments and/or credits abide by Sarbanes Oxley (SOX), Company and department policy provisions by obtaining supporting invoices, bids and/or receipts;
• Tracking and forwarding claim information, samples, photos, production codes, etc, to quality department for further investigation on specific requests from R&D.
• Recommending best building practices to claimants to product damage due to installation.

The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

What You’ll Bring: 

• Bachelor’s Degree or one to two years related experience and/or training or equivalent combination of education and experience.
• Proficient in all office 2007 programs. Fluent in Microsoft Access and Excel.
• One or more years of customer service or working with the public.
• Basic construction Knowledge pertaining to home building (preferred).

• Demonstrated knowledge of Sarbanes Oxley accountability policies to provide consistency in handling claims as well as accountability.
• Exceptional organizational skills and detail oriented.
• Ability to make a decision or solve a problem by using logic to identify key facts, explore alternatives, propose quality solutions, and diffuse volatile situations on complex calls.
• Work effectively with internal associates as well as external customers.
• Work well with all levels of employees and management.
• Communicate information and ideas clearly and concisely in writing; read and understand information presented in writing.
• Speak clearly, concisely and effectively; listen to and understand information and ideas as presented verbally.
• Deal with people in a manner which demonstrates sensitivity, tact and professionalism.
• Knowledge of Company products and related installation instructions.
• Knowledge of construction, building codes, and basic house and building components (preferred).
• Ability to work in a fast-paced environment.
• Competent in using Microsoft Word, Excel, PowerPoint, Outlook, Access. 

• Excellent typing skills (40 wpm).

What You’ll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $23.00 - $28.00 per hour. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits, and you will be eligible to participate in a bonus plan.

Benefits available include:

• Comprehensive low-cost co-pay medical insurance; as well as vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
• Life insurance
• Short-term and long-term disability insurance

• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary

• Paid Time Off
• 11 paid holidays per year, paid vacation including Jury Duty and bereavement leave
• Paid sick leave
• Wellness Program, Employee Assistance Program and Parental Leave
• Tuition reimbursement
• Employee Stock Purchase Program
• Visit JH Benefits At A Glance 2025 to learn more about our benefits.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

Applications are being accepted on an ongoing basis.

Apply now and come “home” to Hardie!’

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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.