SAP Commerce Lead

Chicago, IL, US

SAP Commerce Lead

(Hybrid from Chicago/Home office)

The Sr. SAP OTC/Commerce Analyst will be a core member of James Hardie IT Order-to-Cash Team while working closely with our Supply Chain, Pricing, Sales and Finance organizations and driving continuous improvement through business partnerships to develop timely and innovative sustainable ‘end to end’ solutions. This involves collaboration with other SAP functional and development teams to design, develop, test, and implement appropriate configuration within SAP SD and SAP Commerce Cloud to meet business requirements in the Order-to-Cash area. This role will primarily focus on functional enhancements and global project implementations but will also provide production support.


  • 6+ years of hands-on experience in configuring, deploying, and supporting SAP SD or SAP Commerce
  • Functional knowledge of the B2B Order-to-Cash processes end to end (Order management, Pricing, Logistics, Billing)  including material flow, information flow and financial flow.
  • Functional knowledge of Sap Commerce (hybris), understanding of its architecture and capabilities.
  • Experience translating business requirements and architecting sustainable solutions.
  • Detailed understanding of SAP architecture and integration best
  • Proven analytical and problem solving skills
  • Ability to address short-term tactical requirements without losing sight of long-term strategic direction.
  • Experience managing cross functional support with other functional analysts and technical team
  • Understanding of the incident, problem and change management processes
  • Ability to work collaboratively with a distributed team environment
  • Demonstrated understanding of all aspects of a full life cycle implementation.
  • Bachelor’s degree required   Must be an accredited institution

Nice to Have

  • Exposure to S/4 HANA
  • Exposure to Blue Yonder
  • Understanding of EDI processes (orders, confirmations, ASN, Invoices) and their integration with SAP p
  • Experience with SAP upgrades, enhancement packs and migrations


Position Responsibilities

Enhancements and Projects Support:

  • Partnering with Business Stakeholders to identify opportunities to optimize existing processes and technology as well as assessing new technologies and business solutions.
  • Supporting Stakeholders to develop ‘ROI’ and ‘business cases’ for project reviews and approval.
  • Writing clear, complete functional specifications from business requirements for development Team
  • Create and design training and process documentation for new functionality and projects for end user training.
  • Participate in project management by managing small to medium size projects from definition through implementation.
  • Communicate issues, enhancement, project status to business stakeholders and management.

Continuous Improvement:

  • Works closely with the Business teams to recommend business process changes based on knowledge of SAP and best business practices by:
    • Researching and identifying appropriate SAP solutions to optimize and increase adoption.
    • Using past experiences and knowledge of SAP to support processes and design to improve current practices.
    • Collaborating with Business stakeholders and functional SAP teams to deliver new business process and or SAP functionality.
  • Assisting users in determining the best methods for data reporting, either via standard reports, SAP query, custom programs, or BI analytics.
  • Researching issues in SAP OSS and implementation of OSS notes.

Production Support:

  • Provides ongoing business support for Applications in Order-to-Cash area by:
    • Becoming familiar with existing SAP design and enhancements as well as 3rd party applications
    • Analyzing problem tickets through root cause analysis, and determining appropriate solutions; and
    • Updating configuration and as needed working with developers to modify programs and ensuring adequate end user testing and acceptance.
    • Interfacing with internal / external auditors during SOX audits



Nearest Major Market: Chicago

Job Segment: SAP, Logistics, ERP, Supply Chain, Project Manager, Technology, Operations