Sr Business Systems Analyst- SAP Commerce

Chicago, IL, US, 60601

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

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Onsite from the Chicago corporate office. This person must be based in Chicago or open to relocation to Chicago.


The Senior Business Analyst- SAP Commerce will be a core member of James Hardie IT Order-to-Cash Team while working closely with our Supply Chain, Pricing, Sales Operations and Finance organizations and driving continuous improvement through business partnerships to develop timely and innovative sustainable ‘end to end’ solutions. This involves collaboration with other business analysts and development teams to design, develop, test, and implement solutions to meet business requirements. This role will primarily focus on functional enhancements and strategic project implementations but will also provide production support.


What You'll Do:

The Sr BA works with key business users to gather business requirements; designs and develops solutions; creates blueprints, develop user stories and performs Unit/integration testing. They will be responsible for successful global template technical solution implementation, meeting full value realization of the SAP Commerce platform at James Hardie.


Development of technical design, solutions, and configuration in SAP Commerce for global projects. Lead and facilitate design sessions amongst business, IS stakeholders/leaders & SME(s), driving integration and eliminating gaps.


Enhancements and Projects Support:

  • Partnering with Business Stakeholders to identify opportunities to optimize existing processes and technology as well as assessing new technologies and business solutions.
  • Supporting Stakeholders to develop ‘ROI’ and ‘business cases’ for project reviews and approval.
  • Writing clear, complete user stories and business requirements for development Team
  • Create and design training and process documentation for new functionality and projects for end user training.
  • Participate in project management by managing small to medium size projects from definition through implementation.
  • Communicate issues, enhancement, project status to business stakeholders and management.


Continuous Improvement:

  • Works closely with the Customer and Sales Operations teams to recommend functionalities and business process changes based on knowledge of SAP Commerce or other applications and best practices by:
    • Researching and identifying appropriate SAP solutions to optimize and increase adoption.
    • Using past experiences and knowledge of SAP Commerce to support processes and design to improve current practices.
    • Collaborating with Business stakeholders and functional SAP teams to deliver new business process and or SAP functionality.
  • Assisting users in determining the best methods for data reporting, either via standard reports, SAP query, custom programs, or BI analytics.


Production Support:

  • Provides ongoing business support for SAP Commerce solution by:
    • Becoming familiar with existing SAP design and enhancements as well as 3rd party applications
    • Analyzing problem tickets through root cause analysis, and determining appropriate solutions; and
    • Updating configuration and as needed working with developers to modify programs and ensuring adequate end user testing and acceptance.
  • Coordinating support escalation, communication with business, service desk, and technical teams.
  • Supporting cross-functional issues investigation, testing, and resolution.
  • Researching issues in SAP OSS and implementation of OSS notes.
  • Interfacing with internal / external auditors during SOX audits.
  • Ensure that all IS Helpdesk SLAs and metrics are adhered to.


The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


What You'll Bring:

  • Minimum of 8 years of hands-on experience in configuring, deploying, and managing SAP Commerce.
  • Detailed understanding of SAP Commerce architecture
  • Understanding of integration with SAP ECC.
  • Knowledge of SAP SD a plus.
  • Need to be able to translate business requirements and architect sustainable solutions.
  • Proven ability to stay aware of current trends and technical advancements and share learnings.
  • Experience managing cross functional support with other functional analysts and technical team
  • Strong analytical and problem-solving skills
  • Understanding of the incident, problem and change management processes
  • Ability to work collaboratively with a distributed team environment
  • Excellent verbal and written communication skills
  • Demonstrated understanding of all aspects of a full life cycle implementation.
  • Ability and willingness to travel up to 10%.
  • Bachelor’s degree required. Degree must be from an accredited institution. 



What You’ll Receive:

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

  • Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
  • 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
  • Paid holidays, paid vacation including Jury Duty and bereavement leave
  • Wellness Program
  • Employee Assistance Program
  • Parental Leave
  • Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie
  • And more



Apply now and come “home” to Hardie!







James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

Nearest Major Market: Chicago

Job Segment: SAP, Sales Operations, Service Desk, Supply Chain, Change Management, Technology, Sales, Customer Service, Management, Operations