Senior Manager, Sales Effectiveness & Enablement

Chicago, IL, US

James Hardie Industries is the world’s #1 producer and marketer of high-performance fiber cement and fiber gypsum building solutions. We employ a diverse global workforce of approximately 5,000 employees across operations in three regions: North America, Europe, and APAC, and generated more than $2.9 billion in net sales during our 2023 financial year.  We believe that home is a sanctuary and a canvas for self-expression without compromise. As the trusted innovator and industry leader in the markets where we operate, James Hardie empowers homeowners and building professionals alike to achieve their dream home with premium, quality solutions that enable endless possibilities for design and aesthetics, while also delivering trusted protection and long-lasting beauty.

Make your dream career a reality. It’s possible!

Hybrid – Chicago based (3 Days In the Office)



The Senior Manager,  Sales Effectiveness and Enablement reports to the Director, Sales Operations and Enablement within the Commercial Operations Team and is responsible for driving and enabling the sales team through process, tools, and technologies.  This role will lead a team of business analysts and products including but not limited to, Tableau and commissions. This role will be instrumental in leading, coaching and developing their direct reports.  The role will be critical to the continued development and execution of sales effectiveness and enablement within the Commercial Sales organization.  The goal of the Senior Manager; Sales Effectiveness and Enablement help the sales organization run effectively, efficiently and in support of company strategies, initiatives, and objectives while leading and managing a high performing team.


What You’ll Do:

  • Partner with the Director of Sales Operations and Enablement to develop and communicate the vision for the core sales operations and enablement products including but not limited to Salesforce, Tableau, and commissions
  • Responsible for hiring, leading, and developing a team to support the overall objective and mission of the organization.  Handle all people related tasks involving new talent, employee engagement and career development
  • Delegate and set clear expectations/deadlines.  Reviews individual and team performance and provides constructive feedback
  • Motivate, influence, and enable a team to contribute at a high level to the organization’s overall success
  • Create an inspiring team environment that fosters openness and creativity
  • Possess specialized expertise in one or more functional areas such as
  • Partners with the Vice Presidents, Senior Directors, Directors, Regional Sales Managers, Area Sales Managers, and other key personnel to develop the strategy and execution surrounding key initiatives for the organization
  • Develop and maintain strategic partnership with Segments, Sr. Directors, Directors, Regional Sales Leaders, and Area Sales Leaders to understand the sales and segment team’s needs
  • Identifies and quantifies effective sales strategies. Continually reviews and deploys improved methods
  • Define the key reporting and metrics needed to maximize sales effectiveness and is directly connected to the direction and strategy of the sales organization
  • Continuously support and drive change management of the Sales Team, including the development and execution of sales contests and programs
  • Partner with the Sales team, marketing, and products and segments to develop metrics to determine the effectiveness of their programs
  • Provide feedback and input to Marketing, Products and Segments, and other business partners regarding competitive information and insights to strengthen JH market position
  • Pioneers the discovery and adoption of tools that will streamline processes used by the Sales team
  • Analyzes product information to develop insights and make recommendations on areas for optimization
  • Partners with the Sales Operations Learning and Development team to drive effective training programs that help sales team generate demand and deliver results


Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.


What You’ll Bring:  

  • Bachelor’s degree required
  • 10+ years of experience leading sales operations and enablement
  • Previous management experience in sales operations and enablement with a track record of successfully leading and developing a team
  • Subject matter expert driving efficiencies through, other CRM or enablement tools
  • Successful implementation of processes, tools and technologies that delivered results for the organization


Desired Skills

  • Strong teamwork and team building skills
  • Excellent interpersonal and presentation skills
  • Excellent critical thinking and problem-solving ability
  • Must possess strategic thinking abilities
  • Ability to define complex business process problems, collect information, establish facts, and draw valid conclusions and implement solutions
  • Strong communication skills with the ability to relate well and collaborate with business leaders and other stakeholders at all levels
  • Manage multiple concurrent assignments while meeting deadlines and delivering high-quality programs
  • Excellent written and verbal communication skills, with the ability to explain complex concepts in a clear and concise manner
  • Strong organizational and project management skills, with the ability to manage multiple projects while meeting deadlines


 What You’ll Receive:

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

  • Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
  • 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
  • Paid holidays, paid vacation including Jury Duty and bereavement leave
  • Wellness Program
  • Employee Assistance Program
  • Parental Leave
  • Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie
  • And more



Apply now and come “home” to Hardie!




This job description provides general information about the nature and levels of work, knowledge, skills, abilities, and other essential functions expected of an incumbent. It is not designed to be a comprehensive listing of all duties or responsibilities required of an incumbent. Nothing in this job descriptions restricts management’s right to modify these duties and responsibilities at any time. This job description does not constitute a contract of employment or modify your status as an at-will employee.

Nearest Major Market: Chicago

Job Segment: Marketing Manager, Sales Operations, Sales Management, CRM, Project Manager, Marketing, Sales, Technology