HR Shared Services Analyst

Chicago, IL, US, 60601

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.


Make your dream career a reality. It’s possible!


Hybrid from our downtown Chicago office / your Chicagoland home office

Position Summary

This position works within the HR Shared Service Center (HRSS) as part of a dedicated team of HR Professionals serving James Hardie HR and employees in North America. The Shared Service Analyst is responsible for providing exceptional customer service to support Field/Corporate HR as well as North American employees. This role is responsible for acting as the primary point of contact for inquiries regarding general HR questions while demonstrating a high level of support and customer service.

What You’ll Do:

  • Manage end-to-end operational processes for the HR function, serving as a sought after and reliable SME across the business.
  • Provide ADP/SuccessFactors related transactional support and troubleshooting.
  • Reviews/maintains employee records to ensure completeness, accuracy, and timeliness.
  • Process a variety of HR transactions in our HR systems, ensuring compliance and integrity throughout the system.
  • Create, manage, and update HR documentation on SharePoint sites.
  • Provide reporting and analysis support, audit, and compliance support.
  • Support organizational changes including acquisitions, restructuring, RIFs etc. with a specific focus on system related transaction processing and gathering data for mass changes, including position changes, and providing project and related preparation support to HRBPs.
  • Provide escalated support for HRBPs regarding business specific policy and process questions.
  • Provide support for annual HR processes including but not limited to open enrollment, annual bonus payment, and annual performance reviews.
  • Assist in the design of SOPs, HRBP Training Materials, and KB articles related to the HR Shared Services function.
  • Manage & Coordinate queries via case management tool and create HR cases.


The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

What You’ll Bring: 

  • Relevant HR Operations Experience.
  • Ability to work independently and adopt a proactive approach to resolving complex issues.
  • Strong customer service orientation
  • Case management system experience
  • Continuous improvement mindset
  • Written communication (Policies/ Announcements)
  • Functional knowledge of Human Resource business processes including payroll, benefits, compensation, and employee relations is helpful.
  • Strong oral and written communication skills, including the ability to communicate effectively with all levels of personnel with tact and diplomacy.
  • Excellent ability to maintain confidentiality.
  • Advanced knowledge and experience with Microsoft Excel and PowerPoint.
  • Experience with ADP Enterprise / SAP SuccessFactors / Kronos Workforce Central/ ServiceNow.





  • Minimum of 3 years working in HR Operations related capacity
  • Associate or bachelor’s degree in HR related field preferred



What You’ll Receive:

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

  • Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
  • 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
  • Paid holidays, paid vacation including Jury Duty and bereavement leave
  • Wellness Program
  • Employee Assistance Program
  • Parental Leave
  • Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie


Apply now and come “home” to Hardie!


*Not accepting 3rd party agency submissions


James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

Nearest Major Market: Chicago

Job Segment: Payroll, HR, Employee Relations, Compliance, ERP, Finance, Human Resources, Legal, Technology