Director - North America HR Manufacturing Operations

Chicago, IL, US, 60601

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

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James Hardie Industries is the world’s #1 producer and marketer of high-performance fiber cement and fiber gypsum building solutions. We employ a diverse global workforce of approximately 4,800 employees across operations in North America, Europe, Australia, New Zealand, and the Philippines, and generated more than $3.8 billion in net sales during our 2023 financial year.  We believe that home is a sanctuary and a canvas for self-expression without compromise. As the trusted innovator and industry leader in the markets where we operate, James Hardie empowers homeowners and building professionals alike to achieve their dream home with premium quality solutions that enable endless possibilities for design and aesthetics, while also delivering trusted protection and long-lasting beauty.


The HR Leader – NA Manufacturing, Operations will be responsible to oversee all elements of Human Resources at our manufacturing facilities in the US and the Operations/Supply Chain organization located the Chicago, Il Headquarter location.  This role will also be responsible to oversee a Center of Excellence for Global Employee Relations, developing tools, protocols and consistency of investigation approach for key policy issues.

*This position is based in Chicago on a Hybrid work schedule - in office at least 3 days per week.

What You’ll Do:

You will partner with the VP - NA Manufacturing as well as oversee a team of HR professionals located in our 10 US facilities and NA headquarters locations.  This role has oversight for HR programs and service delivery for approximately 2000 of the 5000 total James Hardie global employee population.

  • Lead a team of ~20 HR professionals to support ~2000 employees at our 10 US manufacturing facilities and centralized Operations/Supply Chain locations, ensuring HR service levels and program support meet or exceed the needs of the organization, including greenfield sites and existing site expansion.
  • Provide HR business partnering and consultative support to senior leaders within the Manufacturing, Operations/Supply customer group.
  • Act as a member of the Global Human Resource Leadership Team – actively participating on team to make key functional strategic decisions and deliver transformation project work to drive continuous improvement into our service and program offerings.
  • Act as a steward for Talent Management within own team and customer group – teaching, role modeling and driving talent work that will enable enhanced organizational effectiveness.
  • Work with direct reports and broader team to establish HR standard work and visual management, incorporating LEAN into HR service delivery and using analytics as a basis for decision making.
  • Ensure proactive positive Employee Relations are in place at all locations within scope of responsibility – implementing programs and monitoring mechanisms to ensure high levels of employee engagement, reduced levels of attrition and overall employee satisfaction.   Compliance with state, local and federal requirements is also a requirement.
  • Support and potentially lead HR transformation project work, as requested (i.e., HRIS implementation, workforce planning initiatives, customer specific and broad learning & development initiatives, etc.).
  • Manage budgets, headcount and other standard requirements of a leadership role in within James Hardie Building Products.


What You’ll Bring:  

  • Bachelor’s degree, preferably in Business, Labor, Human Resources or related discipline required.
  • Minimum of 15 years of experience in an assortment of Human Resources roles with expanded responsibility over time, including HR business partnering with senior leaders.
  • Demonstrated capability working within a manufacturing environment, leading remotely located teams in key HR categories of work, that are impactful to an Operations/SC client group.
  • Significant experience in positive employee relations programs and program management
  • Preferably, demonstrated experience with greenfield site/ site expansion projects and acquiring and on-boarding talent to support operational needs


  • Master’s Degree in related field and related associated certifications (SHRM, HRCI)
  • Knowledge and experience supporting an hourly workforce in manufacturing environment
  • Project management experience – leading transformational HR initiatives


What You’ll Receive:

At James Hardie, we recognize that our success depends on our people. We've worked hard to build a generous and competitive benefits program that demonstrates our commitment to our employees.

  • Comprehensive low-cost co-pay Health Insurance; medical, dental, prescription, and vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
  • 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary
  • Paid holidays, paid vacation including Jury Duty and bereavement leave
  • Wellness Program
  • Employee Assistance Program
  • Parental Leave
  • Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie And more


James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.

Nearest Major Market: Chicago

Job Segment: Employee Relations, Supply Chain, Operations Manager, HR Manager, Human Resources Director, Human Resources, Operations