Customer Management Specialist

James Hardie Building Products Inc. is the North American leader in fiber cement home siding and exterior design solutions. Hardie® products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. James Hardie is a high-performance organization, with an unwavering commitment to Zero Harm. The company proudly employs a diverse workforce of over 3,000 employees across operations in North America.

Make your dream career a reality. It’s possible!

As the Sales Consultant you will play a primary role in driving top initiatives for the company. You will be accountable for handling special projects related Fleet, Safety and Sales. In this role you will participate in lead generation, lead qualifying, lead management, customer, and contractor engagement for our outside sales team. You’ll be responsible for participating in special projects with a focus on fleet management and safety. Management of information flow within our Salesforce CRM software will be critical to the success of the role. You’ll be responsible for monitoring the progress of their projects, their opportunity funnel and communicating initiative summaries consistently. Within certain projects you will have the autonomy to negotiate pricing and close a sale. You will report directly to the Sales Consultant Team Lead.

What You’ll Do: 

Participate in special projects: Fleet and Safety (40%)
•    Lead projects related to fleet management and safety.
•    Works closely with partner vendors to ensure our sales reps have a safe experience with respect to their company vehicles.    •    Task-oriented, with an attention to details and ability to flex strengths in a high-demand & fast-paced environment  
•    Interest in safety, logistics 
•    Provide expert guidance to management on issue resolution and drive effective remediation strategies.
•    Independently make decisions that relate to better service and experience.
•    A self-started that can report solutions back to leaders in the business without much guidance from manager.

Participate in special projects:  Sales (50%)
•    Be able to navigate and manage multiple CRM systems on daily basis
•    Up-sell consumers and customers on high value products.  •    Exhaust all resources to generate new leads including prospecting, permit list, purchased contacts, channel events, and segments to prioritize leads for effectiveness & efficiency.
•    Qualify leads using relative market segments criteria to filter opportunities and targets.
•    Schedule meetings for outside sales team to move prospects through the sales funnel and close opportunities.
•    Convert sales over the phone in applicable situations/initiatives.

Self-monitor the progress of projects, sales funnel and communicate initiative summaries on a consistent basis (10%)
•    Present findings from projects on a bi-weekly basis. 
•    Maintain & enforce accountability with outside sales and third-party contractors of generated opportunities. •    Provide initiative summaries highlighting outcomes and opportunities to adjust strategic and operational approaches for improved results
•    Work with Salesforce administration and maintain Salesforce reporting requirements that provide the correct level of insight required to assess success and failure

The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

What You’ll Bring: 

Knowledge, Skills, and Abilities:
•    Ability to work independently and make sound judgments without being guided by manager.
•    Ability to develop new business through traditional and innovative sales and marketing techniques, including competitive analysis. •    Ability to demonstrate success in generating sales through traditional inside sales functions with the appropriate audience to identify the customer’s market-specific needs.
•    Ability to persuade and achieve sales success through customer education by highlighting the company’s value proposition.
•    Demonstrated problem-solving, negotiation and presentation skills.
•    Demonstrated ability to effectively take action to identify and understand issues, resolve customer queries, develop appropriate solutions while exhibiting sound judgment and successful stress tolerance.
•    Superior interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
•    A demonstrable capacity to keep abreast of new industry trends and best sales practices and how they would interact with Company products.
•    Demonstrated intermediate skills with the standard features of various personal computer word processing and spreadsheet software (Microsoft Word and Excel, PowerPoint, Outlook, Internet, and other proprietary software).
•    Ability to deliver results and the motivation for career advancement.
•    Ability to work independently and with other sales team members.
•    Ability to travel up to 10%, as necessary.

Education/Experience:
•    Post high school education or combination of equivalent work experience (bachelor’s degree or higher in Business, Sales and Marketing, or related field preferred).
•    1 to 3 years of successful sales experience selling value-added, whole solution products (in-store channel experience preferred).

Competencies:
•    A track record of independent judgement and self-started.
•    Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients. •    Customer Focus: Making customers and their needs a primary focus on one’s actions; developing and sustaining productive customer relationships.
•    Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
•    Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.
•    Negotiation: Effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.
•    Impact: Create a good first impression, command attention and respect, showing an air of confidence.
•    Risk Taking: Initiating action that tries to achieve a recognized benefit or advantage when potential negative consequences are understood.
•    Innovation: Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
•    Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
•    Energy: Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
•    Applied Learning: Assimilating and applying new job-related information in a timely manner.

 What You’ll Receive:

As of the date of this posting, a good faith estimate of the current pay scale for this position is $60,000 - $75,000 per year. Placement in the range depends on several factors such as experience, skills, geography and internal equity and may change over time. This position qualifies for benefits, and you will be eligible to participate in a bonus plan.

Benefits available include:

• Comprehensive low-cost co-pay medical insurance; as well as vision insurance benefits for every 30+ hour full-time employee. Insurance starts on day one!
• Life insurance
• Short-term and long-term disability insurance

• 401(k) Retirement plan that will match 100% of employees saved dollars up to the first 6% of your salary

• Paid Time Off
• 11 paid holidays per year, paid vacation including Jury Duty and bereavement leave
• Paid sick leave
• Wellness Program, Employee Assistance Program and Parental Leave
• Tuition reimbursement
• Employee Stock Purchase Program
• Community Involvement & Sustainable Solutions - Fire Resistant Siding to Help Rebuild the Grizzly Flats Community | James Hardie
• Visit JH Benefits At A Glance 2025 to learn more about our benefits.

James Hardie will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

Applications are being accepted on an ongoing basis.

Apply now and come “home” to Hardie!’

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James Hardie Building Products Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, gender, sex, age, national origin, religion, sexual orientation, gender identity/expression, genetic information, veteran's status, marital status, pregnancy, disability, or any other basis protected by law.