Installation & Technical Services, Charlotte Representative

Charlotte, NC, US

Position Summary:


The Installation & Technical Services Representative reports to the Regional Sales Leader (RSL) or the Director of Sales in their respective region. The Installation & Technical Services Representative will work as part of a broader team that will help enable customer retention through effective account management. This role’s account management focus is in targeting the influential install companies in their respective region. In partnership with Territory Sales Managers, this role’s main goal is to drive value in providing guidance in installation practices to current sales account base. This role also closely partners with the Business Development Manager and Leaders in ensuring installation bottlenecks do not become a barrier to sales conversions. 


 Essential Duties and Responsibilities:

  • Maintain key influential identified install companies in targeted geographies and defend our business with them.
  • Target install companies within region to identify growth opportunities and partner appropriately with internal stakeholders to gain their business.
  • Support customers as they move to James Hardie by eliminating barriers to conversion & creating a positive customer experience through the transition.
  • Utilize CRM tools to drive informed decision that enable additional volume growth year over year.
  • Assist Territory Sales Reps and Business Development Manager and team in gaining additional volume growth year over year.
  • Executes segmentation to evaluate and assess the market & lead all aspects of the customer sales process, while leveraging other resources to assist in solution development or implementation as necessary.
  • Willingness and ability to cultivate relationships, grow networks, nurture leads, and passion to identify targets.
  • Be the subject matter expert in all technical install practices of our product offerings.
  • Manages and holds themselves accountable to a priority based schedule with prospective customers.
  • Flexibility to identify and attend key activities within assigned territory.
  • High level of networking and engagement across account base.
  • Ability to influence key stakeholders to be advocates for JH.
  • Develop a solid understanding of company products and installation practices of each, as well as, customer programs and benefits.
  • Capable of analyzing and interpreting data to drive decision making in their market.
  • Able to host, lead and present in front of large audiences.
  • Passion for their company and personal success to meet or exceed goals.


Skills & Qualifications:

  • 3+ years of developing and mentoring skilled construction employees
  • High level of organization, discipline, and self-structure. 
  • Able to convey construction expertise and knowledge at job sites.
  • Strong sales mentality and understanding of sales process.
  • Ability to effectively build relationships at all levels of an organization.
  • Ability to influence key stakeholders to become advocates for James Hardie.
  • Travel 10-15%
  • Valid driver’s license & Bachelors’ Degree Required.


Nearest Major Market: Charlotte

Job Segment: Construction, Installer, CRM, Business Development, Engineering, Manufacturing, Technology, Sales